Refund policy

 

Refunds & Exchanges Policy



Last updated: December 18, 2025


At LacunaExpress, we take pride in our products and quality. Please review this policy carefully before completing your purchase.





Refunds



Refunds are issued only after returned merchandise is received, inspected, and approved at our sole discretion.


To be eligible for a refund:


  • The item must be unworn, unused, and in the same condition as received
  • All original tags, packaging, and materials must be included
  • The request must be submitted within 72 hours (3 days) of delivery, as determined by carrier tracking confirmation
  • Proof of purchase is required



If these conditions are not met, no refund will be issued.


Approved refunds will be processed to the original payment method. Original shipping fees are non-refundable.





Exchanges



We offer exchanges for eligible items under the same conditions listed above.


  • Exchange requests must be submitted within 72 hours of delivery
  • Items must be returned in original condition and packaging
  • Exchanges are subject to product availability



Customers are responsible for return shipping costs, unless the item is defective or incorrect.





Defective or Incorrect Items



If you receive an item that is defective, damaged, or incorrect, contact us within 72 hours of delivery with clear photos. Approved cases will be refunded or exchanged at no additional cost.





Non-Eligible Items



The following items are not eligible for refunds or exchanges:


  • Worn, washed, or altered items
  • Items returned outside the 72-hour window
  • Items missing original packaging or tags
  • Sale or promotional items (unless defective)






How to Submit a Request



To request a refund or exchange, contact us at:


📧 lacunaexpress@gmail.com


Please include:


  • Order number
  • Reason for request
  • Photos (if applicable)






Policy Enforcement & Abuse



We reserve the right to deny refunds or exchanges that do not meet the above conditions and to refuse future service to customers who abuse this policy or initiate fraudulent chargebacks.